Business Communication for Victorian State Library - myassignmenthelp

Question: Discuss about theBusiness Communication for Victorian State Library. Answer: Introduction The study deals with analyzing whether Emotional Intelligence is an important trait in effective workers as it is in effective leaders. For analyzing the concept of Emotional Intelligence, this segment had used Victorian State Library website to locate relevant 5 sources that links with emotional intelligence (Naseem 2017). From past decade, it is noted that there has been huge increase in indication where emotional intelligence is considered as one of the essential factor in leadership. The current segment highlights numerous studies (by selecting reliable articles from Victorian State Library) that show positive connection between emotionally intelligent management as well as employee satisfaction, performance and retention. Nowadays, business enterprise is aware of emotional intelligence where they are looking for ways to employ as well as encourage people that are strong in emotional intelligence (Goleman, Boyatzis and McKee 2013). The current segment clearly defines the features of effective leader and how they use their emotional intelligence to deal with people. Maser, C. 2013, Decision making for a sustainable environment: a systemic approach, Boca Raton, FL: CRC Press, ISBN9781466552166 The title is Decision-making for a sustainable environment: a systematic approach that was published in the year 2013 by Boca Raton, CRC Press (Maser 2013). This research article clearly defines that projection are considered as means for avoiding personal accountability where projection can be either negative or positive (Goleman, Boyatzis and McKee 2013). In that, people, should be ready criticism in a positive way as it discloses itself and give rise to emotional intelligence among the effective leaders. Timing is a critical factor that where the leaders plays the role of that of a decision-maker. These leaders in real always inspire their followers so that they can perform well and nurture creativity in their work. All leaders can be managers but all managers cannot be leaders. The leaders establishes sensible objectives and maintain feasibility as a leader as they have the emotional intelligence that makes them capable of taking decisions for others (Dwyer 2012). Kite, N and Kay, F 2012, Understandingemotionalintelligence: strategies for boosting your EQ and using it in the workplace, London; Philadelphia: Kogan Page, ISBN9780749458805 (pbk.) The title is Understanding emotional intelligence: strategies for boosting you EQ and using it in the workplace. The author of the research title is Neilson Kite and published by Kogan Page in the year 2012 (Kite and Kay 2012). In this particular journal article, emotional intelligence is explained as well as illustrated where it build blocks. There are ten character traits of emotionally intelligent people where the emotions can be clearly shown in their work and life. The article mainly explains how to measure emotional intelligence and its importance in the world of social media as well as mobile communications (La Follette and Maser 2017). It is all about the fact where people face personal situations and how they actually deal with it with their use of emotional intelligence. It is important to understand the concept of emotional intelligence and strategies as it help in boosting the level of EQ and use it effectively in the workplace in the most appropriate way (Druskat, Mount and Sala 2013). Aspire Training Consulting 2015, BSBLDR501 develop and useemotionalintelligence: learner guide., Melbourne, Vic. : Aspire Training Consulting, ISBN9781743499559 The title is Develop and use Emotional Intelligence and contributed by Aspire Training Consulting for the year 2015 (Aspire Training Consulting 2015). This article particularly discusses about emotional intelligence where people have different personalities, needs, wants and ways of expressing their emotions. People need to navigate their way of thinking so that they start hoping to succeed in life and this is where emotional intelligence comes into existence. To explain in detail, emotional intelligence is the ability where people need to recognize or identify own emotions, and how emotions affect people who are present around (Goleman, Boyatzis and McKee 2013). It takes into consideration perception of others when it feels and manages relationship in an effective way. There are different elements used for defining emotional intelligence in a proper ways. People who have high emotional intelligence are mostly self-aware as they properly understand their emotions and do not allow o ther people to rule over them. These people are confident as they trust their intuition as well as do not let their emotions get out of control (Burda and Teuteberg 2014). Daniele, L. 2017, The Practical Guide to Selling withEmotionalIntelligence, Caulfield South,: Dennis Jones Associates, ISBN9780995442306 (pbk) The title is The Practical Guide to selling with Emotional Intelligence that was written by Daniele Lima and published by Dennis Jones Associates for the year 2017 (Daniele 2017). In this particular research article, it explains about evolution of Emotional Intelligence as it needs an extensive as well as ongoing research. Here, emotional intelligence plays important role in predicting future success as well as positive business outcomes at the same time. Emotional intelligence can be learned as well as developed by working on several areas and using strategies as mentioned in the present journal articles (Kite and Kay 2012). Regular intelligence is essential for attaining success in life where emotional intelligence is aspect that relates well to others for attainment of goals. Most of the people are of the opinion that it is as essential as regular intelligence as business enterprise now uses emotional intelligence testing at the time of hiring new staff members (La Follette and M aser 2017). Emotional intelligence is an awareness of actions and feelings on how people react upon situations that takes place around. It even means values that people believes in and listen to their wants and needs for empathizing or identifying at various levels (Goleman, Boyatzis and McKee 2013). Dwyer, J. 2013, Communication for business and the professions: strategies and skills, Frenchs Forest, N.S.W. : Pearson Australia, ISBN9781442548480 (pbk.) The title is Communication for business and the professions: strategies and skills that was written by Judith Dwyer and published by Pearson Australia for the year 2013 (Dwyer 2013). This article mainly explains about emotional intelligence as it manages one-self as well as relationship with others. The book clearly highlights new-media expertise where employees are predictable to have those skills in present trade surroundings. It mainly presents this knowledge in the situation of established communication approach as well as essential skills. The book mainly explain solid background in communication as well as stimulating vital thoughts and promoting active knowledge through a diversity of features and behavior in the most appropriate way (Kite and Kay 2012). People should take responsibility of own actions and stop blaming others for each and everything that happen around them. People should have forgiving nature and try to communicate as far as possible as it is the best way to s olve problem (Goleman, Boyatzis and McKee 2013). Analysis As rightly put forward by La Follette and Maser (2017), there is various factors that are crucial for emotionally intelligent control. To that, the basis of any degree of emotional intelligence is self-awareness of own sentiment that takes place and how they respond to those. On the contrary, leaders who are more aware as well as have the capacity to develop skills and easily manage with their own emotions and allow ways to react efficiently to situations that come for given period of time. Leaders with high emotional intelligence will be effectively reacting to their emotions as they can connect their activities for thinking purpose where they can come with better decisions (Goleman, Boyatzis and McKee 2013). On the other hand, leader who fails to control over their emotions faces severe damage relationship as well as increase mistrust among staff members. Active listening is very important as most people remain busy in talking than listening that fall into the category of not thinking about a particular situation (Kite and Kay 2012). Leaders who are strong in emotional intelligence avoid talking too much and realize that they need to understand not only about the content of the topic and also about what need to be thought. It is all about to realize the emotions behind each word. It is about these emotions that need to be acknowledged by people who feel that they have been heard. People come with complaints regarding situations where leaders can help with some changes to make the situations better. Therefore, emotionally intelligent leaders always listen to their staff members so that they remain connected with them on a deeper level (Kagan 2017). It is the sign of effective leaders when they actually understand what is going one with their people in one-to-one conversations and they are able to pick up the mood as well as feelings in the work surroundings. There are various factors that make staff members or workers tensed about their job such as fear of losing job, financial problems and losing coworkers because of death or injury (Henisz 2014). An effective leader will understand the circumstances and care about the staff members that will increase in trust, performance and loyalty. It is significant for leader to stay tuned to the emotions at workplace as well as effectively communicate with the people in the desired way. People with high emotional intelligence have the capability to control over the emotions as well as impulses (La Follette and Maser 2017). These people have the power to control over their emotions. Features of self-regulation are adaptability to change, thoughtfulness as well as integrity. People with high emotional intelligence have the ability to identify with as well as understand the wants, needs and viewpoints. These people try to avoid stereotyping as well as judging any people before knowing them in personal (Goleman, Boyatzis and McKee 2013). Conclusion At the end of the study, it is concluded that the selected topic had been properly explained by using relevant source from Victorian State Library. The selected articles properly explain about Emotional Intelligence and how it is dealt in the workplace. Emotionally intelligent leaders have the ability to anticipate conditions on how people react to situations and after damage how to respond to the same. An effective leader calmly react to any bad news that they will receive shortly or predicts it before hand like anticipated layoffs as well as business closures. These leaders understand the fact that rumor quickly spread and they give more attention by relying upon their emotional and social skills so that they can help staff members to get through the situation. People with high degree of emotional intelligence are always motivated as they show interest in getting immediate results for attainment of long-term success. These people are highly productive when it cone to work and perfo rm their job in an effective way. An effective leaders with high emotional intelligence will first think of other success than its own and behave as a team player. These leaders manage disputes and are excellent in communications as well as master at building and maintaining relationships. References and Bibliography Aspire Training Consulting 2015, BSBLDR501 develop and useemotionalintelligence: learner guide., Melbourne, Vic. : Aspire Training Consulting, ISBN9781743499559 Burda, D. and Teuteberg, F., 2014. The role of trust and risk perceptions in cloud archivingResults from an empirical study.The Journal of High Technology Management Research,25(2), pp.172-187. Daniele, L. 2017, The Practical Guide to Selling withEmotionalIntelligence, Caulfield South, A : Dennis Jones Associates, ISBN9780995442306 (pbk) Druskat, V.U., Mount, G. and Sala, F., 2013.Linking emotional intelligence and performance at work: Current research evidence with individuals and groups. Psychology Press. Dwyer, J. 2013, Communication for business and the professions: strategies and skills, Frenchs Forest, N.S.W. : Pearson Australia, ISBN9781442548480 (pbk.) Dwyer, J., 2012.Communication for Business and the Professions: Strategie s and Skills. Pearson Higher Education AU. Goleman, D., Boyatzis, R.E. and McKee, A., 2013.Primal leadership: Unleashing the power of emotional intelligence. Harvard Business Press. Henisz, W.J., 2014.Corporate diplomacy: Building reputations and relationships with external stakeholders. Greenleaf Publishing. Kagan, J., 2017.Five Constraints on Predicting Behavior. MIT Press. Kite, N and Kay, F 2012, Understandingemotionalintelligence: strategies for boosting your EQ and using it in the workplace, London; Philadelphia: Kogan Page, ISBN9780749458805 (pbk.) La Follette, C. and Maser, C., 2017.Sustainability and the Rights of Nature: An Introduction. CRC Press. Maser, C. 2013, Decision making for a sustainable environment: a systemic approach, Boca Raton, FL : CRC Press, ISBN9781466552166 Naseem, K., 2017. Job Stress and Employee Creativity: The mediating role of Emotional Intelligence.International Journal of Management Excellence,9(2), pp.1050-1058.